Reference

Our Terms, Your Rights, and How We Operate

9coin's legal terms set out the conditions under which you access our platform — covering account use, payment processing via bKash, Nagad, and Rocket, and your rights as a member. Access and eligibility depend on your local law and the regions we currently serve.

Account ConditionsPayment TermsEligibility by RegionPrivacy RightsContact Channels
9coin Our Terms, Your Rights, and How We Operate
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Live Chat Support Reach our support team directly through the live chat window in your account dashboard. For legal queries, select the account or compliance topic when prompted so your message routes correctly.
Email for Formal Requests Send formal legal requests, account closure notices, or data queries to our support email. Include your registered mobile wallet number so we can locate your account without delay.
Account Help Centre Our help centre covers account terms, wallet conditions, and eligibility questions in plain language. Start there for quick answers before raising a formal request through chat or email.
HOW WE HANDLE YOUR DATA

Account Security, Data, and Your Rights

Data We Hold and Why

We collect the information needed to operate your account — your registered mobile number, wallet details for bKash, Nagad, or Rocket, and transaction history. We do not sell this data to third parties.

Cookie and Session Handling

We use session cookies to keep you logged in and functional cookies to remember your language and wallet preferences. You can clear these through your browser settings at any time without losing your account.

Account Security Practices

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a fresh OTP to that number before access is granted.

Requesting Changes or Deletion

To update your registered details or request account closure and data deletion, contact us via live chat or email with your wallet number as verification. We process confirmed requests within a reasonable period.

Common Questions About Our Terms

Eligibility depends on the laws in your location. We do not confirm legality for any specific region — it is your responsibility to check whether accessing the platform is permitted under local law before registering.

When you request account closure, we retain transaction records for the period required by our internal compliance process, then delete personal data. Submit your request via live chat or email with your registered wallet number.

Yes. Contact our support team through live chat or email, provide your registered bKash, Nagad, or Rocket number for verification, and we will compile the account data we hold and send it to your registered contact.

We notify you through your registered contact method when material changes are made to our terms. Continuing to use the platform after that notification means you have accepted the updated conditions.

Contact us immediately through live chat. We will place a temporary hold on your account, review the login history, and walk you through resetting your OTP-linked mobile number to restore secure access.

We store the mobile wallet number you register for transaction matching and withdrawal verification. Full wallet credentials are never stored on our side — transactions are completed through the respective payment provider's own flow.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.