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Terms Conditions for Your 9coin Account

These terms set out the rules that apply when you open and use a 9coin account, including how deposits through bKash, Nagad, and Rocket are handled and what we expect from you in return.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessSubject to local lawTerms updated periodically

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What These Terms Actually Cover

9coin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 9coin, you agree to be bound by these terms in full. They govern every interaction — from your first bKash deposit to how withdrawals are processed and how disputes are handled. We reserve the right to suspend or close any account

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that breaches these conditions, including accounts where identity verification has not been completed. Eligibility to use this platform depends entirely on the laws of your jurisdiction; it is your responsibility to confirm that accessing 9coin is permitted where you are. We do not make representations about
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legality in any specific location. Transactions processed through Nagad and Rocket are subject to the same account-level terms as bKash payments — the method does not change your obligations. Any funds held in your account wallet remain subject to our verification procedures before withdrawal is approved.
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We may update these terms at any time; continued use of the account after an update constitutes acceptance. If you disagree with a change, the correct step is to close your account and withdraw any remaining balance before the change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms are not just rules — they describe how we protect your account and what you can expect from us in return for following them. Here is how we handle the key areas.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request details of what we hold.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket require that the registered mobile number matches your verified account. Mismatches are flagged and held pending review.

Requesting Changes

To update your registered details or request account data, submit a written request via email support. Changes take effect after identity re-verification is complete.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about how they apply to your account, our support team handles policy queries directly. Reach out through any of the channels below and we'll respond with the relevant clause or escalate to the appropriate team.

Live Chat Open the chat window from your account dashboard for real-time help with terms queries, account status, or wallet verification questions.

Email Support Send a detailed message to our support address for written responses on policy matters, account closures, or formal dispute submissions.

Help Centre Browse the help section for plain-language explanations of key clauses, account rules, and what to do if your access is restricted.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a 9coin account, regardless of which payment method — bKash, Nagad, or Rocket — they use to deposit or withdraw.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you.

We may suspend or permanently close your account. Any balance held in your wallet at the time of closure will be reviewed before release, subject to verification.

We post updates on this page. Continuing to use your account after a change is posted means you accept the revised terms. Close your account before the change takes effect if you do not agree.

Send a written request through email support. We will confirm your identity and provide details of the data we hold within a reasonable period under applicable rules.

Contact us via live chat or email with the specific clause and your concern. We will review the case and respond in writing with our position or next steps.

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